Platform for FIDC management.

Challenge:

The main challenge was building a new FIDC management platform, designed to meet the needs of different user profiles, ensuring simplicity and efficiency in operationsn.

The platform needed to provide greater visibility into the status of operations, allowing all involved areas to access critical information and work in a coordinated manner to expedite approvals. Additionally, it needed to enable the prioritization of activities based on the company’s strategic directions, ensuring alignment with business objectives.

What was done:

A modern microservices-based architecture was developed to maximize availability, scalability, and security. The solution was designed to be flexible and accommodate growing business demands and regulatory adjustments in the FIDC market, ensuring greater control and support for new products, aligned with the operational specifications of the client’s BackOffice team.

A key differentiator was the creation of a dynamic product workflow, allowing administrators to quickly and customize new processes, aligning them with commercial expectations and market strategies. This flexibility enabled efficient management of various products, including anchor operations, credit cards, agricultural, and athletic segments, ensuring adaptability to each market’s unique characteristics.

To make the project viable, Customer-Centric concepts were applied, simplifying product operations. The focus was on optimizing transaction approval times and integrating different areas of the group. Standardizing and automating processes reduced risks that were previously managed via emails and spreadsheets.

Another major challenge was implementing Single Sign-On (SSO) and user authentication control to manage access to operations, as well as integrating with partner systems such as Serasa, VADU, and QCertifica for risk analysis and invoice monitoring, ensuring a robust and secure management system

Result obtained: The project was completed in two years and successfully replaced the legacy system, reducing licensing costs of the previous product. The new platform enabled faster product creation, allowing for entry into new FIDC market segments. Furthermore, standardizing manual processes allowed for the restructuring of BackOffice areas, such as risk analysis, formalization, and verification. As a result, the volume of executed operations increased without expanding the workforce, strengthening business competitiveness and reducing operational costs.

A significant advantage was the replacement of the legacy system, which frequently crashed and delayed payments. The old system had technological limitations and did not support cloud scalability. The new FIDC platform can process a higher volume of transactions without failures, ensuring the continuity of operations.