UX / CX.

Make your experiences more intuitive, personalized, and customer-centered, enhancing satisfaction and engagement.

Excellence throughout the customer experience lifecycle

A successful journey starts with designing experiences that connect business needs to customer expectations. Whether it’s a website, application, or any digital touchpoint, it is essential to create functional and engaging solutions that deliver real value to the end customer, increasing loyalty and optimizing costs.

At 7COMm, we adopt a Customer-Centric approach to optimize your projects with specialized services in

User Experience (UX Design);
Customer Experience (CX Design);
Interaction Design;
Visual Design;
Service Design;
Business Design.

Essential steps of UX / CX Design

Every project is strategically conducted to maximize customer experience, efficiency, and results:

Immersion/Discovery: Analysis of quantitative and qualitative data to understand the customer, market, and existing interactions, setting the foundation for the next phases.
Analysis and Definition: Organizing and prioritizing insights to identify challenges and align customer-centered solutions.
Ideation: Generating innovative ideas to solve problems, always considering the customer journey and perspective.
Prototyping: Simulating selected solutions to validate their usability and impact on the customer experience.
Testing: Validating with real users, collecting insights for adjustments or advancing to development.

Once these steps are completed, it’s time to develop the solution and monitor its performance through metrics such as retention, satisfaction, and conversion. Based on trends and feedback, continuous improvement strategies are defined to ensure relevance and success.

7COMm Differentiators

Complete offering: We cover the entire lifecycle, from conception to support.
Results-focused: Our customer-centered approach reduces risks and optimizes resources.
Specialized team: Multidisciplinary professionals ensuring a holistic view of the project.